Client Payment Options
We know how tough it can be to face unexpected medical expenses for your pet. That’s why we have several client payment options to help you get the proper diagnosis and treatment the first time. We also offer CareCredit and Scratchpay for qualified applicants. Please ask a team member for details on any of these options.
Examination Fee Deposit
The examination fee of $155 is required at the time of booking your pet’s appointment. This deposit will be applied to your final total on the day of the appointment. The deposit is refundable if you cancel or reschedule within three business days of your appointment.
Our cancellation and refund policy is as follows:
- Three or more business days’ notice for cancellation or rescheduling: You will receive a full refund of your deposit.
- Less than three business days’ notice for cancellation or rescheduling: You are subject to losing the deposit.
- No-show for the scheduled appointment: The deposit will be forfeited. If you reschedule, a new deposit will be required.
Drop Off Deposit
When you schedule your pet for a drop off procedure, we require a $1,000 deposit at time of booking. This deposit goes towards your final total. If you are interested in a starting cost estimate, please call us at 410-828-1001. We are not able to provide total cost estimates until one of our doctors has physically examined your pet.
Day of Surgery - Low-End of Estimate Collection
On the day of your pet’s scheduled procedure, we will collect the low end of the estimate (minus the $1,000) at time of check in. The remaining balance will be collected at the time of pickup. If there is a left over negative balance, this will be refunded the next business day.
ALL CREDIT CARDS ACCEPTED
WE DO ACCEPT CASH - WE DO NOT HAVE THE ABILITY TO MAKE CHANGE.
WE DO NOT ACCEPT CHECKS
Pay Veterinary Costs Over Time*
We accept the CareCredit credit card as a flexible financing option to help you pay for the care your pet needs, when they need it.*
Click here to see if you prequalify with no impact to your credit score.
*Subject to credit approval. See carecredit.com for details.
- Interest free Take 5 plan – break your bill into 5 easy payments
- 12 / 24 month repayment with a variable interest rate
- No prepayment penalty
- 90-second application with no hard credit check
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